In our IT Support program, you will develop the skills necessary to apply methods essential to the practice of the trade, such as problem solving, information retrieval and time management. Skills relating to the optimal use of software are also developed: relying on operating systems, both old and recent, knowing how to use application software, creating and operating databases and taking advantage of telecommunications. You will also develop skills related to communication in the workplace and customer support such as: interacting in various professional situations, communicating in French / English, providing customer assistance as part of a call center. Finally,<br><br> <br>Here is a brief overview of the DEP IT Support program (5729):<br><br>Search for information<br>Create and operate a database<br>Install the hardware and software of a computer station<br>Ensure the proper functioning of computer stations in the workplace<br>Solve a problem related to a program<br>Develop a utility program<br>Job Outlook:<br>An IT Support Specialist assists users who have problems with software, workstations, or peripherals such as printers and scanners. Some, called IT User Support Specialists, assist enterprise customers, while others called IT Network Support Specialists, provide in-house support to an organization's information technology (IT) staff.<br><br>The employment outlook for this type of position is excellent. Statistics forecast demand growth that will be higher than the average for all types of employment until 2026. Job opportunities will be particularly present in the healthcare and computer systems design sectors. Job opportunities are also possible with computer consulting companies as small businesses rely on their services for technical support.