Improve your communication skills while learning essential Canadian workplace skills in customer service. Courses include professional presentation skills, sales, hospitality, food and beverage and event planning. During the co-op term, you will practice customer service knowledge you have learned in class and gain Canadian work experience. Co-op is also an opportunity to develop professional contacts within the industry and enhance students’ résumés. Our Co-op Advisors support students throughout the process of finding the right placement. Students are allowed to work full-time during the co-op component. By the end of this program, students will be able to: Apply customer service strategies reflecting current trends in the hospitality industry. Demonstrate occupational skills, roles, and responsibilities to create a positive customer service experience in various hospitality positions. Conduct oneself in a professional manner demonstrating an understanding of workplace norms, guidelines, regulations and legislation.