企业卓越服务证书

在提高英语的同时学习基本的加拿大工作场所技能。课程包括销售，人力资源，领导力，款待和活动策划。在该计划结束之前，学生将能够：修改和制定服务策略，以反映客户服务行业当前和发展中的趋势。展示职业技能，角色和责任，以创造积极的客户服务体验。在服务职业中应用客户服务策略和模型，以增强客户服务体验。在工作场所展示有效且专业的口头和书面交流。2019年开始日期1月2日。2月11日。3月25日。5月13日。6月24日。8月12日。9月23日。11月4日。通过应用各种个人和人际关系框架，以专业和道德的方式在不断变化的环境
Learn essential Canadian workplace skills while improving your English. Courses include sales, human resources, leadership, hospitality and event planning. This program has been approved by the Private Training Institutions Branch (PTIB) of the Ministry of Advanced Education and Skills Training.<br>Learning Outcomes -<br>By the end of this program, students will be able to:<br>Modify and develop service strategies to reflect current and developing trends in the customer service industry.<br>Demonstrate occupational skills, roles, and responsibilities to create a positive customer service experience.<br>Apply customer service strategies and models in service occupations to enhance the customer service experience.<br>Demonstrate effective and professional oral and written communication in the workplace.<br>Conduct oneself in a professional and ethical manner in changing environments by applying various personal and interpersonal frameworks.<br>Explore various sectors of Canadian hospitality and tourism industries in order to determine appropriate career paths.<br>Apply human resources management and leadership skills to enhance performance and to contribute to a healthy workplace culture.<br>Conduct oneself within the confines of various workplace guidelines, regulations, and legislation.<br>Perform administrative and project-based tasks required in the workplace.<br>Manage the use of personal and organizational technology required in variety contexts.