Become a dynamic leader in the tourism industry by understanding the values, practices and quality systems that define successful tourism businesses. Develop key skills by learning how to analyse and evaluate hospitality and tourism operating environments, sustainable destination management options, and how to effectively apply staffing strategies to create a flow of positive staff relationships and a well-run team.You will also learn how to manage the customer experience, and how the concepts of kaitiakitanga and manaakitanga can be applied to your industry, allowing you to create distinctly New Zealand experiences.Managing challenging customers or situations is a real skill and can take a tourism or travel company from being good to outstanding, done well it can increase customer loyalty and word of mouth. We'll show you how to confidently offer exceptional customer experiences and to deliver on quality under pressure, allowing you to add significant value to any business.<br>Upon graduating you will be able to work in a supervisory role and to positively contribute to the day-to-day operations of a tourism or travel business on all levels.