款待三级证书（091442J）

SIT30616三级酒店管理资格证书为学生提供了成为使用各种先进的酒店管理技能的熟练操作员的机会。完成本课程的学生将能够凭借对行业运营的丰富知识进入酒店领域。他们将在一定的独立性和有限的监督下工作，并可能向团队成员提供操作建议和支持。此课程需要在52周内每周进行3天的联系。学生将全面了解酒店领域使用的核心技能。其中包括行政管理，涵盖电子表格，业务文档和采购行业信息，客户和客户服务技能，沟通（包括对社会和文化的敏感性和对他人的指导）以及工作安全。
This qualification reflects the role of individuals who have a range of well-developed hospitality service, sales or operational skills and sound knowledge of industry operations. Using discretion and judgement, they work with some independence and under supervision using plans, policies and procedures to guide work activities.<br>This course requires 25 hours per week over 52 weeks. Students will grasp a thorough understanding of core skills used in the hospitality field. These include administration, covering spreadsheets, business documents and sourcing industry information, client and customer service skills, communication including social and cultural sensitivity and coaching others, and work safety.<br><br>This qualification provides a pathway to work in organisations such as restaurants, hotels, motels, clubs, pubs, caf's, and coffee shops. This qualification allows for multiskilling and for specialisation in accommodation services, food and beverage and gaming.